Challenge:
A gourmet food importer specialising in high-quality ingredients sourced directly from European producers faced growing customs and compliance pressures after Brexit.
With fresh and specialty goods requiring swift clearance and precise documentation, the business risked costly border delays, duty errors, and disruption to its supply of premium ingredients for top restaurants and retailers.
Maintaining product freshness, full traceability, and compliance with import regulations was critical to preserving both quality and customer confidence.
Solution:
The importer partnered with C4 Logistics to streamline and professionalise its customs processes through our Customs Office service.
C4 Logistics now manages all import flows, including supplier documentation and tariff classification to declaration submission and clearance coordination, across both road and sea freight.
By integrating customs management directly into the supply chain, we enabled faster clearance, enhanced visibility, and full compliance control, ensuring that perishable shipments moved seamlessly across borders.
Result:
- Faster customs clearance, reducing border delays and protecting product freshness.
- Consistent compliance success, lowering the risk of audit issues or penalties.
- End-to-end visibility, supporting traceability and operational efficiency.
With C4 Logistics, the gourmet food importer transformed customs from a barrier into a competitive advantage, ensuring every premium ingredient reaches its destination quickly, compliantly, and in perfect condition.